Help Desk Representative

Location: Memphis, Tennessee
Category: Administrative & Clerical
Job ID: 10048
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Welcome to the JustinBradley network!

We can’t wait to hear more about your previous roles and experience. Please submit your information and upload your resume as a doc, pdf, rtf or txt file. Your information will be reviewed as soon as possible.

 
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JustinBradley supports their global hospitality client in their search for a Help Desk Representative. You will provide research support for Accounts Receivable (AR) or guest (transient) disputes within the billing department. The candidate will need to be within a reasonable distance from Memphis, TN, and be willing to work a set hybrid schedule. This contract role has the potential to become a full-time opportunity with the right fit!

Responsibilities:

  • Assist with identifying issues, resolving disputes and obtaining client information
  • Compile supporting documentation regarding billing related issues
  • Update call logs daily, attend staff meetings pertinent to work assignments
  • Develop coordinated and positive relationships with other finance and corporate departments
  • Research and respond to information requests from internal departments and management

Qualifications:

  • Understanding of internal relationships, billing, and transient disputes
  • Organized, quick thinker, excellent written and verbal communications
  • Interest or experience in retail, call center, hospitality, or customer service
  • Experience managing internal team relationships
  • Proficiency with Microsoft Office suite (e.g. Word, Excel, PowerPoint, Project, Outlook).

JustinBradley is an EO employer – Veterans/Disabled and other protected employees